MaskEditor: Help Topics
In the pull-down menu of the 
button at the top right of the HELiOS Mask Editor you can find the following functions:
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Show Help |
Use this function to call the Online Help for HELiOS. Choose HELiOS Options > Help to change settings like the language or the "location" of the Help (online or local). |
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New support request |
With this function call you will be redirected to the support portal of ISD Group, where you can create a support ticket. After calling up the function, simply log in to my-ISD with your access data. You will then automatically be in the ISD Support Portal. Simply fill out the form, attach files if necessary and then click on Create request. |
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Upload file into the ISD File Centre... |
With the help of this function you can upload files directly from HELiOS into the ISD File Centre, e.g. in connection with the ISD Support for an already existing support ticket. |
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For problems that require support from the ISD Group, you can access the TeamViewer tool for remote access and remote support by clicking on |
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Info |
This opens an info window that displays information about HELiOS Desktop, such as the current HELiOS version number (including build number) and the number of any hotfixes installed. |
