Help Topics and Information

• Help
  Use this function to launch the Online Help that you have selected via the Help Settings option.

You can now immediately open the corresponding Help topics for the functions of the Ribbon and its expandable menus by pressing F1.

• Help Settings
  Here you specify whether you want to use the locally installed Help or the (regularly updated) Web Help (recommended

• QuickTour
  This tool provides a short introduction to the HiCAD Basics.

• Show news
  In order that you can take full advantage of the numerous new features and enhancements offered by HiCAD 2016, check out the videos explaining the new and changed HiCAD functionalities. From now on we will provide you with such videos with each Major Release and Service Pack to keep you constantly informed in the best possible way. If you have hidden the display of this window, you can show it with the function Show news again.

• Drawing
  Provides information on the current drawing, e.g. name of the drawing, number of geometry objects and elements in the drawing, etc.

Please note:

The basic module HiCAD Creator has a maximum amount of 10.000 for possible 2D elements. The amount of 2D points can be much higher which are displayed in the function Help > Drawing

• HiCAD
  Shows you the current HiCAD version number (including the built number) and indicates whether you are working with a 32 Bit or 64 Bit version. Also, numbers of of installed Hotfixes are being displayed
• Licenses
  Displays licence information.
• Floating Licenses
  If you have acquired a HiCAD Extension Module with the property "Floating-able at runtime", you can activate/deactivate them during the current HiCAD session. The HiCAD Selection dialogue window will be displayed.
  

If one Extension Module is deactivated, the Extension Modules that are prerequisites for this module will also be deactivated (if they are also floating-able at runtime).

• Customer feedback
  You can help us increase the user-friendliness of our products even further. If you participate, the ISD will collect information on your use of our software, in order to detect trends and use patterns. This information will then be used for a constant optimisation of our user interface, with the aim to make the operation of our software as convenient and efficient as possible for our users.

To participate or terminate your participation, please activate the corresponding checkbox:

• Yes, I hereby give my consent to the transmission of data on the functionalities that I use to the ISD.
• No, I do not want to participate.

For further information please read our Data Protection Notice.

• New support request
  You can use this function to send a support request to our Support directly from HiCAD. After calling the function, simply log in with your access data for my-ISD. You will then automatically be redirected to the ISD support portal. Simply fill out the form, attach files if required and then click on Create request.

The new ISD support portal will be available for customers in Germany from 1 October 2019. For customers in other countries, the launch is scheduled for January 2020.

• Remote Maintenance
  When you install HiCAD, the Support tool TeamViewerQS.exe will now automatically be installed (in the sub-directory Remotesupport of your HiCAD Installation). In case of problems that require support by the ISD Group, you have the option to call the TeamViewer tool from HiCAD. For a quick start of the tool, choose the Remote Maintenance function. zur Verfügung. Please note however that you should only use this tool if you have been requested to do so over the phone by staff members of our Helpdesk.

After calling the function, you need to confirm the Windows security prompt, asking you whether you want to allow changes to your system by the tool.

The TeamViewer will then automatically generate an ID and a Password, which may take some seconds.Let the support team member of the ISD Group have the ID and the Password to allow the remote access to your computer.